Maintenance and repairs
If we carry out a repair that is your responsibility then we’ll ask you to cover the cost.
If something goes wrong in your home and you need to report a repair, we’ll do everything we can to get it sorted as quickly as possible. But if the repair isn’t our responsibility then we’ll need to ask you to cover the cost. This is known as a rechargeable repair.
Report a repair
Tell us about the problem you’d like to fix using our simple online decision tool.I need to fix an issue
Do you have an emergency?
Emergencies are situations that are potentially dangerous or a serious risk to health. Find out how to contact us in an emergency.Emergency information