Your tenancy agreement will tell you exactly who is responsible for what when it comes to repairs. You can also read about our and your responsibilities for more information.
Here’s a few circumstances where you could have to pay for a rechargeable repair:
Home improvements and DIY
We understand that you might want to make a few improvements to your home, but you’ll need to ask our permission first. If not, you could be charged for any work we have to carry out to repair or remove home improvements that don’t meet Home Group standards. Find out more about making improvements to your home.
Crime
If you’ve been a victim of a crime and criminal damage has been caused, you must report it to the police straight away. They’ll give you a case reference number, which you’ll need to give to us when you report the repair - if not, we may have to charge you. You might be able to claim for loss or damage caused as a direct result of theft or attempted theft (for example, forced entry or exit) through your own insurance, but you’ll need to check this with your insurance company first.
Security
You’ll need to cover the cost of repairing broken doorbells or alarms, replacing smashed windows, fixing padlocks or door locks and replacing or cutting new door keys (unless it was a crime and you can provide us with a case reference number). We’ll also assess any damage caused by emergency services or invasive police search activity (for example, forced entry or exit) on a case-by-case basis to determine who should pay for the repair.
When you move out
You might be charged for the removal of any personal belongings, furniture or refuse left behind. Find out more about what you’ll need to do if ending your tenancy.
Other exceptional circumstances
If there are other exceptional circumstances that might affect your responsibility for the repair or your ability to pay (for example, damage caused by domestic abuse) then please contact us as soon as possible.