Compliments and complaints

We're here to listen, learn and put things right. Find out how to make a complaint or tell us when something has gone well.

Boiler Repair

Report a repair

If something in your home has broken let us know by reporting a repair. That way we can help you more quickly.

However, if you are not happy with how we've handled your repair please make a complaint.


Repairs colleague walking away from Home Group van.

What's happening with my repair?

It is taking us longer than it should to fix and finish some repairs. And we're sorry this is happening.

We want to make it easier for you to find out what is happening with your repair. My Home Account lets you track the status of your repair so you know when it's due.


Report anti-social behaviour or nuisance noise

If you are a victim of anti-social behaviour or nuisance noise we will take your report seriously. We have a specialist team trained to help you.

However, if you are not happy with how we've handled your report of ASB please make a complaint.

Customer and colleagues on sofa looking at Surface Pro

Make a formal complaint

We always want to get things right first time. But when things go wrong that's when you want to make a formal complaint.

Colleagues Chatting And Smiling

Have we made your day?

If something has gone brilliantly, a colleague has gone over and above or you're just really happy with the service you receive let us know. 

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