Customer standing around a table working on a crafts project

Get involved

At Home Group, customers don’t just give feedback, they influence decisions. There are different ways to get involved, depending on what suits you, your time and your interests.

Have your say

You can spend as much or as little time getting involved as you like. It doesn’t matter what experience or skills you have. Your views lead to action and change.

Customer heroes

Join us in saying thank you and recognising our customers' achievements.

Delivering our customer promise

Find out how we are delivering services against our customer promise and what we can improve.

We promise...

Our customer promise makes sure you can hold us to account on the things that matter most to you.

customers were asked for their views between April 2024 and March 2025

Diane

I really enjoy getting involved, especially doing promise assessments and I get the right support to do it, which is really important to me.

Diane | Involved customer

1/2

TPAS 2026-27

The tenant engagement experts

As members of TPAS in England we're committed to tenant engagement.

Help us improve our website. Did you find the information on this web page useful?

If you need to contact our customer service team, please contact us.