Check the status of your repair
Keep up-to-date with the status of your repair online using My Home Account.
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Who is responsible for your repair?
Whether it's a broken toilet seat or a more complex problem with your heating, find out which problems we can help with in your home.
Do you have an emergency?
Emergencies are situations that are potentially dangerous or a serious risk to health. Find out what to do in an emergency.
Are you a homeowner?
If you’re a leasehold, shared ownership or freehold customer then you’ll have different responsibilities when it comes to repairs in your home. Find out which repairs are your responsibility and how you can report one to us.
Fixing common problems in your home
Our DIY and how to guides have been put together to help you tackle some of the simpler problems in your home.
All about rechargeable repairs
If a repair is carried out by us but is your responsibility, then we’ll ask you to cover the cost.
Health and safety at home
Your safety is our top priority and here you'll find tips to help you reduce the risks of fire, gas, electricity, water and carbon monoxide in your home.
Surveys and your home
The health and safety of our customers is our top priority. One way we make sure your home is safe is by carrying out a home condition survey (sometimes called a stock condition survey).
Adapting your home to your needs
We want you to be able to enjoy your home and live comfortably. If you find it difficult to access parts of your home, we may be able to help make things easier for you.