Aids and adaptations

Aids and adaptations are changes made to your home to make it easier for you to move around and do everyday tasks. These changes could include:

• Grab rails
• Banister rails
• Lever taps
• Raised sockets
• Door intercoms
• Level access showers
• Stair lifts
• Wheelchair ramps

Before requesting an aid or adaptation you should contact your local authority’s social care team. They will work out which aid or adaptation is right for you. They will also tell you if you need to be assessed by an occupational therapist. There is no charge for occupational therapist assessments.

On the rare occasion we have to refuse your application, you have the right to appeal against our decision. However, we’ll always explain how and why we reached the decision and agree an alternative solution with you (for example, we might be able to move you to a more suitable home). If you still want to appeal, we’ll review your application and get back to you within 10 working days. We may also be able to support you to find suitable alternative housing which does meet your needs.

If you’re still unhappy with our decision, you can read our complaints information which will guide you through our complaints process.

Small or non-emergency changes, like fitting handrails or lever style taps, will usually be carried out within four weeks. More complex work could take longer, but we’ll be able to give you an idea of how long your home adaptation might take when we arrange the work.

Yes, but you need to ask our permission first, and must be happy to fit them and pay for them yourself.

Most of the time we’ll say yes to reasonable requests, but in some cases we might need to consider factors such as planning or other regulations.

If you’re thinking about carrying out your own home adaptations, please contact us by joining Live Chat or complete our online form.