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Homeowners
Information for our shared ownership, leasehold and freehold customers.
Charges
Learn more about some of the charges you receive as a homeowner.
Repairs for homeowners
Repairs information for leasehold, shared ownership and freehold customers.
Leasehold retirement
Guidance for customers living in our leasehold retirement homes.
Understanding building insurance
Information for homeowners in England about building insurance.
Moving on
If you're thinking of selling your shared ownership or discount for sale home we can help.
EWS1 form frequently asked questions
If you're a leaseholder or shared owner, you may have been asked for a EWS1 by your lender. Find out more by reading our EWS1 form frequently asked questions.
Staircasing
Discover how to buy more shares in your shared ownership home.
Downward staircasing
In exceptional circumstances, you may be able to sell back shares in your shared ownership home.
Anti-social behaviour and noise
We believe that everybody has the right to a safe place to live. That’s why we take any reports of anti-social behaviour (ASB) and nuisance noise extremely seriously.
How we're performing
Tenant Satisfaction Measures (TSMs) are a set of 22 performance measurements used by all housing associations. They cover the things that matter most to customers, like repairs, complaints and safety.