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Anti-social behaviour

We believe that everybody has the right to a safe place to live. That’s why we always take any reports of anti-social behaviour extremely seriously.

What is anti-social behaviour?

We describe anti-social behaviour (ASB) as behaviour that causes alarm, fear or distress to others. It can affect one person or a whole neighbourhood, and can cover lots of things such as illegal and immoral behaviour, violence, harassment or youth nuisance.

Remember, there’s a difference between anti-social behaviour and everyday neighbourhood niggles. We don’t always see eye to eye with our neighbours and things like a noisy one-off party, children playing in the street, pesky pets and parking can sometimes be annoying. But, in most cases, having a calm conversation with your neighbour is the best way to solve these sorts of problems. After all, they might not even realise their behaviour is bothering you!

Read our policy on tackling anti-social behaviour.

Read the government's advice on ASB for social housing tenants.

How can I report anti-social behaviour?

We understand that it’s not always as easy as having a chat and there are times when things might get out of hand. That’s when you need to take further action to sort out the problem as quickly as possible. We try to treat everyone fairly and would never ask you to handle cases of anti-social behaviour if you don’t feel safe, or if criminal acts have been carried out.

Find out more about how to report anti-social behaviour to us.

Our commitments

Our commitments

We take your reports of anti-social behaviour seriously, which is why we follow this set of commitments:

We acknowledge reports of anti-social behaviour within one working day

We prioritise reports of anti-social behaviour based on an assessment of risk. Our timescales are: Personal* – one working day. Nuisance** – three working days. Environmental*** – ten working days

We will agree an action plan with you once we have assessed your case and keep you up to date in a way that suits you

We commit to using the appropriate legal powers available to us to help tackle anti-social behaviour

We make sure our employees are appropriately trained so that the service you receive from us is the best it can be

We continually look for ways to prevent anti-social behaviour from occurring in the first place

We take steps to support anyone experiencing anti-social behaviour

This may include working with other organisations to help improve your quality of life

*Personal: either deliberately targeted at an individual or group or having an impact on an individual or group rather than the community at large

**Nuisance: where the behaviour affects the local community in general rather than individual victims

***Environmental: where the effects of ASB have an impact on the natural, built and social environment

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