Rechargeable repairs

If we carry out a repair that is your responsibility then we’ll ask you to cover the cost.


If something goes wrong in your home and you need to report a repair, we’ll do everything we can to get it sorted as quickly as possible. But if the repair isn’t our responsibility then we’ll need to ask you to cover the cost. This is known as a rechargeable repair. Find out more about what is our and your responsibility.

Customer smiling at mobile phone

Report a repair

Tell us about the problem you’d like to fix using our simple online decision tool.

Repairs and maintenance

Do you have an emergency?

Emergencies are situations that are potentially dangerous or a serious risk to health. Find out how to contact us in an emergency.

Help us improve our website. Did you find this web page useful?

The information we receive from this form is anonymous. This means we can't get back in touch. If you need our help, please get in touch.