Follow up a repair

Update: We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.

Emergency repair

We aim to have a contractor with you in six hours of you contacting us and complete the repair in 24 hours.

If the repair is complex we may need to come back to complete it. Or we may need to return to follow up with a non-emergency repair (for example plastering).

Non-emergency

Once you've reported a repair, we'll contact you to confirm your repair. Our contractors will then text you to confirm the appointment.

We aim to resolve all standard repairs in an average of 28 days.

There's no need to report it again through a different method. This may duplicate your enquiry and cause a delay

Join us on Live Chat or get in touch if you need to contact us about your repair.

Your repair status

You can check the status of your repair by creating a new account or sign in to My Home Account.

You can check your repair on My Home Account 24 hours after you report it.