Ways to get involved
There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Activities fit around your work and home life, and we'll cover your out-of-pocket expenses and provide training where needed.
Got 10 minutes...
...join our digital customer group, anyone@home. You could also take part in consultations from the comfort of your own home any time, day or night.
From Homelife magazine to repairs and maintenance, your input will help us understand where we need to improve and we'll learn what's important to you.
How about a couple of hours?
Get involved with a regional viewpoint team where you'll attend meetings either online or in person. You'll scrutinise our services, monitor performance and track progress on customer promise recommendations.
You could also join our national independent complaints panel and investigate customer complaints. You'll review and make recommendations to resolve complaints that have exhausted our complaints process.
Or a free day?
You could help us recruit new colleagues, either online or in person, and help us find the right person for the role.
Or join our customer assessor team and visit our services and neighbourhoods, talking to the customers who live there to measure how well we're delivering our customer promise.
What can I get involved with?
Whatever time you have, from 10 minutes to a whole day there are lots of opportunities to get involved and make a difference...
Customer assessor teams
You can visit our services and neighbourhoods and talk to the customers who live there to measure how well we’re doing at delivering our customer promise.
Independent complaints panel
You can review and make recommendations to resolve complaints that have exhausted our complaints process.
Complaints scrutiny group
You can review our complaints performance and make sure we learn and improve from them.
Equality and diversity
You can raise awareness and challenge stereotypes and stigma by sharing personal stories and experiences at
Life Swap and Role Model sessions; advise us on diversity issues and help with Equality Analysis and training.
We’re passionate about promoting equality, diversity and inclusion and our customers are an important part of this. We’d love you to get involved, whether that’s by sharing your experiences or using your voice for change.
We want everyone’s voice to be heard and have set up equality and diversity action groups for customers from underrepresented groups. These groups represent:
- Women - Wonder women
- Disability - We are unique and proud
- Multicultural - Do you hear us?
- LGBT Plus - Rainbow roofs
- Learning disabilities - Honest opinion group
- Over 55s
- Young people
As part of a group, you'd meet every one or two months to share experiences, discuss issues directly with colleagues and other customers and make recommendations on how we can do better.
If you want to get involved or think there's a group that's missing we'd love to hear from you.
You can join our digital customer group by email or via the website and give your views and opinions on
a range of issues from the comfort of your own home anytime, day or night.
You can represent Home Group at conferences and other internal and external events.
What happened here?
You can review health and safety, anti-social behavior and serious incidents and advise how we could have dealt with them better and avoid them in future.
Keep it short and simple group
Keep it Short and Simple (KISS) looks at and changes customer-facing documents using our KISS standards or you can join our virtual KISS group and change documents by email.
Help us recruit new staff in ways that work for you.
You can help the engagement team deliver training to colleagues, customers and stakeholders.
Design and development
Help shape regeneration and the design and development of new schemes and communities.
Grow the skills to join a board
Being a board member can be really rewarding; you help shape an organisation's future with your ideas. We provide training to help our customers develop the right skills to be a great candidate to join a board, including the Home Group board. We have customer board members on both our Home Group board and our Home Scotland board, making sure our customers are involved right at the top.
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Meet our role models
Our role models each have a story to tell. Let their life experience teach you something new and perhaps challenge your ways of thinking.