Service charges

Find out what service charges are and why you need to pay them.

Your service charge covers the cost of the services we provide to keep your home and surrounding area in tip-top condition. You pay it in addition to your rent.

Your tenancy agreement will tell you what exactly your service charge covers, but in general it includes:

  • Gardening and grass cutting in shared gardens
  • Cleaning communal areas, stairs and car parks
  • Lighting communal areas
  • Maintaining door entry systems and other safety features
  • Window cleaning in communal areas
  • Maintaining shared lifts so they’re clean and working properly
  • Litter picking in shared areas or outside
  • A management fee which covers the cost of administering the services provided

We review your service charge every year. If the amount you pay changes, we’ll always send you a letter to let you know first.

 

What's included in my service charge?

 

Frequently asked questions

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