Repairing standard for Mid Market Rent customers in Scotland

All our customers expect high standards from us with some customers experiencing differences in the way we manage their repairs according to their tenancy agreement. If you are a Mid Market Rent customer, that’s someone with a private residency tenancy, then we’ll ensure your home meets with the Repairing Standard. If you’re not sure this applies to you then have a quick look at your tenancy agreement.

We ensure that your home meets the Repairing Standard which are as follows:

• The property will be wind and water tight and in all other respects reasonably fit for people to live in.
• The structure and exterior (including drains, gutters and external pipes) will be in a reasonable state of repair and in proper working order. 
• Installations for supplying water, gas and electricity and for sanitation, space heating and heating water will be in a reasonable state of repair and in proper working order.
• Any fixtures, fittings and appliances that we provide (we generally provide a cooker, washing machine and fridge freezer) which will always be in a reasonable state of repair and in proper working order.
• Your home will have a satisfactory way of detecting fires and for giving warning in the event of a fire or suspected fire.
• Your home will have satisfactory provision for giving warning if carbon monoxide is present in a concentration that is hazardous to health. If you believe that your home does not meet that standard, an application can be made to the First-tier Tribunal for Scotland (Housing and Property Chamber) for a decision on whether or not we are complying with that duty.

As part of your agreement your property will come with white goods (such as a washing machine fridge/freezer) blinds and flooring covers. The cost of repairing these items is included in your rent and service charges.

What if I’m not happy with my repairs service?

If you are a Mid Market Rent customer, that’s someone with a private residency tenancy agreement, then The First-tier Tribunal for Scotland (Housing and Property Chamber) deals with rent or repairs issues in a private tenancy, and what the terms of the tenancy should be. You can make an application to the first-tier tribunal if we don’t give you: 

• A written copy of all the terms of your tenancy (or any other information we have a duty to provide you) 
• A document explaining any updated terms of your tenancy, within 28 days of the change
• The specified information relating to your tenancy terms
• You can contact the First-Tier Tribunal by: Post - 4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB. Telephone - 0141 302 5900. Online www.housingandpropertychamber.scot