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DIY and how to guides
Here’s some practical advice to keep you safe and some step-by-step DIY guides to help you maintain your home.
Heating and hot water guides
Don't go cold this winter. Read easy guides to keep your home warm.
Our latest guide: How to unblock your toilet
Watch our YouTube videos for tips on dealing with a blocked toilet and the latest DIY tips.
For more information on how to unblock your toilet read our DIY guides.
Report a repair
Tell us about the problem you’d like to fix using our simple online decision tool.
Do you have an emergency?
Emergencies are situations that are potentially dangerous or a serious risk to health. Find out how to contact us in an emergency.