Gas safety
The safety of you and your family is extremely important to us. That’s why we make it a top priority to keep the gas appliances in your home in a safe, working condition at all times.
Anyone who has gas appliances in their home is at risk if those appliances don’t work properly. If you notice anything odd about the gas appliances in your home and aren’t sure what to do, please get in touch with us straight away on 0345 141 4663.
By law, Home Group has to inspect the gas appliances in your home every single year - this is part of our service to you.
There are also steps you can take to keep your home as safe as possible:
- Make sure you know when your appliances were last checked by us - you should have been given a copy of the Landlord’s Gas Safety Record when you first moved in
- Allow us access to your home as soon as your annual gas safety check is due
- If you don’t think you’ve had a gas check in the past year, please phone us on 0345 141 4663
- Try not to damage any of your gas appliances and only use them to do the jobs they’re supposed to do
- Don’t install or try to repair any gas appliances yourself - it’s really important that only Gas Safe registered engineers work on your gas appliances, and remember Home Group need to give permission before you can make changes to your home
- Keep an eye out for any warning signs that your appliances are not working as they should - a slow yellow flame, suddenly seeing lots more condensation on your windows and yellow or brown marking or staining on and around gas appliances can all be signs that there’s something wrong. If you spot any of these, please contact us straight away on 0345 141 4663
Gas safety FAQs
What is an annual gas safety check?
One of our Gas Safe registered engineers will come to your home once a year to complete a gas safety check. This is a legal requirement so you’ll need to make sure we can access your home for the appointment. When we come to your home we’ll be as thorough as we can by checking all of your flues, chimneys, appliances and gas piping. You’ll be sent, or given a copy on the day, of the Landlord’s Gas Safety Record to prove that the work’s been done.
We’ll be in touch again when it’s time for your next service - you should receive a letter from us about 12 weeks before the annual gas safety check is due so we can arrange an appointment.
What should I do if I have a gas leak?
DO get everyone out of your home as quickly as you can
DO call the gas emergency line immediately on 0800 111 999
DO turn the gas supply off straight away
DO open all doors and windows
DO make sure you get checked out by a doctor
DON’T smoke
DON’T turn electrical switches on or off - just leave everything as it is
Gas safety at Christmas
Christmas is one of the most dangerous times of the year when it comes to gas safety. Before the festivities begin, make sure you know who to call if there’s an emergency, look out for the signs of carbon monoxide and check that your appliances are in good working order. It’s a good idea to double check it hasn’t been longer than a year since you last had a gas safety check too.
If you don’t already have one, we strongly suggest you fit a carbon monoxide alarm and test it once a week. This detector will alert you to carbon monoxide leaks in your home. If we’ve already fitted one in your home (by law we have to in Scotland) and it doesn’t seem to be working, please tell us straight away by calling 0345 141 4663.
Should I have a carbon monoxide alarm?
During our gas safety check, we’ll also inspect and service your appliances to protect your home from the threat of carbon monoxide. Even if your boiler is only slightly faulty, there’s a chance it can produce carbon monoxide. Spotting the signs of carbon monoxide in your home is tricky. You can’t see it, smell it or taste it, but breathing in even the smallest amount can be dangerous or, in higher doses, deadly.
If you don’t already have one, we strongly suggest you fit a carbon monoxide alarm and test it once a week. This detector will alert you to carbon monoxide leaks in your home. If we’ve already fitted one in your home (by law we have to in Scotland) and it doesn’t seem to be working, please tell us straight away by calling 0345 141 4663.
Please don’t move or remove any detectors we’ve fitted - even if you think your appliances are clean and safe; the alarm is the only warning you’ll get of carbon monoxide.
Read our carbon monoxide safety guide for more information.
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