Carbon monoxide safety

• The boiler pilot light flames are burning yellow instead of blue
• There are sooty stains on or near appliances
• There’s lots of condensation in the room
• Coal or wood fires in your home that burn slowly or go out
• You and those you live with are having flu-like symptoms (but without the high temperature). The most common symptoms are headaches, dizziness, nausea, stomach pain, difficulty breathing, vomiting, tiredness and confusion.

The longer you are exposed to the carbon monoxide leak, the worse your symptoms will be.

• Evacuate your home straight way – on your way out, turn off any appliances and leave windows and doors open to ventilate the building if you can
• Call 999 if anyone has symptoms of carbon monoxide poisoning
• Once you’re safe, report the incident to the gas emergency line on 0800 111 999 and then to us on 0345 141 4663
• Don’t go back inside the building until it’s been checked by a professional

• Allow us to access your home for annual gas safety checks (you should receive a letter from us about 12 weeks before this is due). We’ll check your carbon monoxide alarm is working and that it’s within its expiry date
• Although we visit to test it annually, you should also test your carbon monoxide detector every week
• If any detectors aren't working in your home, call us on 0345 141 4663 to report this straight away

Find out more about carbon monoxide poisoning on the NHS website.