Customer and colleague of Natalie House leaving a house.

Crisis services

Our crisis services are designed to provide a short-term placement for people who have reached a level of crisis and distress that cannot be resolved in their home. People using our services need a safe place to regroup and re-stabilise with a knowledgeable and skilled team around them.

What we offer

Our crisis services offer an alternative to in-patient provision, combining the therapeutic advantages of in-patient service in an environment that maintains skills, supports recovery and builds wellbeing. The service delivers LIFE support practice and a Psychologically Informed Environment, with an emphasis on Trauma Informed Support, responding and adapting our therapeutic approach to the needs of each customer.

The service

Customers will stay in this service for a short period whilst regaining stability, enabling a return to their home. The model can be flexed to work collaboratively with wider mental health pathways but are usually between 1 and 12 weeks. Our crisis services are Care Quality Commission registered and led by a clinically registered manager who is responsible for overseeing risk formulation and management, medication and working in partnership with in-patient services and statutory community mental health.

Key benefits

  • Cost savings to commissioners
  • Prevention of unnecessary hospital admissions
  • Improved patient flow
  • Robust management of risk factors, crisis resolution
  • Relapse prevention and reduced avoidable crisis
  • A recovery-focused approach that empowers people
  • Improved customer health and wellbeing
  • Group ‘home’ environment with some shared facilities to enable social inclusion, peer support and therapeutic activity

Gateshead young people, case study

Gateshead young people’s service provides 21 units of accommodation with 24/7 support for 16-25 year olds with mental health and complex needs. The service offers self-contained and shared accommodation and operates over two main sites. It also provides dispersed properties for move on accommodation.

Edendale House, Blyth case study

Edendale House is a ten unit service in Blyth, Northumberland. It provides a therapeutic environment to support recovery, working closely with partners to ensure a multi-agency approach to address multiple and complex support needs.

Natalie House, Southampton case study

Natalie House is a residential care home in Southampton offering 24 hour support. It contains ten spacious furnished single rooms. It provides person-centred support to customers for a year before customers move to more independent living.

Customer cooking in the kitchen.

Natalie House helps me stand up, move on with my life and sort my problems. I like it here because I feel comfortable to talk about my problems with staff.

Home Group customer

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