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Working in customer service

Find out what it's like to work in our contact centre.

Our 135 customer advisors support 113,000 customers living in 55,000 homes.

Advisors support customers across multiple channels. These include phone, email, live chat and social media. They help customers find a home, report repairs and take feedback on our services.

The environment is fast paced, challenging and immensely rewarding. We empower our advisors to make decisions in the moment.

Our colleagues are confident and enthusiastic communicators. They are happy to lead conversations and want to find the right outcome for our customers. They support us to deliver on our customer promise.

We have a range of roles within our award-winning contact centre. These range from advisors and performance coaches, to knowledge managers and workforce analysts.

Roles in our customer contact centre can be a great launchpad for careers with Home Group. Many advisors move to other brilliant roles including housing managers and leasehold advisors.

If you want to be part of making a real difference to our customers' lives, then we would love to work with you.

Enjoy award-winning benefits


Competitive pay

Competitive salaries, annual pay awards and a mutual bonus payment are some of the ways we’ll reward you.


A proper work life balance

Need to be home for a delivery, the school run or to walk the dog at lunch? We're ok with that. Flexible working and special leave means you don’t miss out on important life moments.

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High street rewards and discounts

Stretch your pay further with rewards and discounts. Enjoy over 800 shopping discounts. Along with interest free loans, discounted breakdown cover and more. Also save on your day-to-day expenses such as the weekly shop, DIY projects or holidays and days out.

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A health cash plan

This provides cover for everyday healthcare costs. Colleagues can claim these back, up to a maximum annual allowance for each benefit. It covers dental care, optical care, prescriptions and much more.

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Getting to know...

Customer service advisor Jordan talks about his experience of working in our contact centre. Find out what skills are key to being successful when it comes to working with our customers.

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Find where you fit in

Not sure where your skills are best suited? Find out more about our teams.

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Great things happen when we can be ourselves at work

We want all colleagues and customers to feel they can be who they are, without any fear of prejudice, discrimination or injustice - we want everyone to be themselves and feel part of a great community, working together with a common purpose.

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Applying for a job with us

Let us take you through our application process. From CV and cover letter guidance to booking an interview slot, we're here to help.

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Brilliant work deserves brilliant rewards

From competitive salaries, to flexible working options, time off for volunteering to helping you reach your career goals...we’ve got you covered.

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