Working in customer service
Find out what it's like to work in our contact centre.
Our 135 customer advisors support 113,000 customers living in 55,000 homes.
Advisors support customers across multiple channels. These include phone, email, live chat and social media. They help customers find a home, report repairs and take feedback on our services.
The environment is fast paced, challenging and immensely rewarding. We empower our advisors to make decisions in the moment.
Our colleagues are confident and enthusiastic communicators. They are happy to lead conversations and want to find the right outcome for our customers. They support us to deliver on our customer promise.
We have a range of roles within our award-winning contact centre. These range from advisors and performance coaches, to knowledge managers and workforce analysts.
Roles in our customer contact centre can be a great launchpad for careers with Home Group. Many advisors move to other brilliant roles including housing managers and leasehold advisors.
If you want to be part of making a real difference to our customers' lives, then we would love to work with you.
Enjoy award-winning benefits
Competitive salaries, annual pay awards and a mutual bonus payment are some of the ways we’ll reward you.
A proper work life balance
Need to be home for a delivery, the school run or to walk the dog at lunch? We're ok with that. Flexible working and special leave means you don’t miss out on important life moments.
High street rewards and discounts
Stretch your pay further with rewards and discounts. Enjoy over 800 shopping discounts. Along with interest free loans, discounted breakdown cover and more. Also save on your day-to-day expenses such as the weekly shop, DIY projects or holidays and days out.
A health cash plan
This provides cover for everyday healthcare costs. Colleagues can claim these back, up to a maximum annual allowance for each benefit. It covers dental care, optical care, prescriptions and much more.
Globetrotter or homebird?
25 days annual leave (on top of bank holidays), rising a day a year up to 30 days. Fancy a little bit more? Then why not buy up to five extra days leave?
You're amazing and we want to shout about that
We love to shine the spotlight on our colleagues. Our annual Home Star awards, monthly Home Heroes and e-cards give you an extra "thanks" for doing a great job.
Help you build your retirement nest egg
No one wants to work forever, right? Plan for your future with our generous pension scheme. And our Life Assurance will give you and your loved one's peace of mind too.
When it's time to grow your family
Enjoy financial reassurance with our enhanced maternity, adoption, parental leave and pay. When it’s time to return to work, we’ll help you ease into it. And we'll work with you to make your role as flexible as possible.
Work with the latest tech
Our IT kit helps you get your job done, whether working from home, on the road or office based. Our dedicated IS team are on hand to help set up and keep you running.
We'll help you look after the pennies, so the pounds grow too
Our Financial Wellbeing support will help you manage your money even better. Save from your salary for life’s bigger spends, such as a well-deserved summer holiday.
Fancy a brand-new set of wheels? Hit the road in style with our competitive car scheme.
Volunteer your time, on our time
Finding the spare time to volunteer can be tricky with work and life commitments. Don’t worry; we’ll give you two days of paid leave each year to help those who need it most.
Your wellbeing matters
To support you to be at your best, we offer a range of health and wellbeing support. Free counselling and advice, mental health first aiders, coaching and more. We’re here for you when life throws a curveball.
Be supported in your career with access to thousands of learning resources. Progress with our career development tools, talks, courses, and e-learning. And if you don’t have them already, we’ll help you to achieve qualifications if required for your role.
Climbing the career ladder
Whether you want to move up, sideways, be the best you can be or start on a new career path, we’ll help. Our careers toolkit will unleash your potential so you can build a brilliant career with us.
Getting to know...
Customer service advisor Jordan talks about his experience of working in our contact centre. Find out what skills are key to being successful when it comes to working with our customers.
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Find where you fit in
Not sure where your skills are best suited? Find out more about our teams.
Great things happen when we can be ourselves at work
We want all colleagues and customers to feel they can be who they are, without any fear of prejudice, discrimination or injustice - we want everyone to be themselves and feel part of a great community, working together with a common purpose.
Applying for a job with us
Let us take you through our application process. From CV and cover letter guidance to booking an interview slot, we're here to help.
Brilliant work deserves brilliant rewards
From competitive salaries, to flexible working options, time off for volunteering to helping you reach your career goals...we’ve got you covered.