Policies
Our approach to providing services and the standards people can expect from us are set out in our policies.
Here you can find summaries of some of our main policies that affect customers and other people connected with our services. Drop us an email if you have any questions about these or you can’t find the policy you are looking for.
You might also want to see our privacy notice and cookie policy
- Allocations policy-pdf 1MBDownload
- Allocations policy summary statement-pdf 389kBDownload
- Arrears management policy summary statement-pdf 482kBDownload
- Communities and neighbourhood management policy-pdf 2MBDownload
- Clinical governance policy summary statement-pdf 75kBDownload
- Communities and neighbourhood management policy summary-pdf 373kBDownload
- Complaints, compliments and comments policy-pdf 2MBDownload
- Complaints, compliments and comments policy summary statement-pdf 397kBDownload
- Damp and mould summary statement-pdf 639kBDownload
- Environmental policy-pdf 745kBDownload
- Equity, diversity, inclusion and belonging policy summary statement-pdf 255kBDownload
- Factoring policy summary statement-pdf 296kBDownload
- Fraud bribery and tax evasion policy-pdf 192kBDownload
- Health and safety policy summary statement-pdf 371kBDownload
- Homeownership policy summary statement-pdf 401kBDownload
- Information governance policy summary statement-pdf 505kBDownload
- Managing unacceptable behaviour policy-pdf 2MBDownload
- Property management policy summary statement-pdf 64kBDownload
- 2020 rent setting policy summary statement-pdf 239kBDownload
- Safeguarding policy summary statement-pdf 302kBDownload
- Service charge policy summary statement-pdf 440kBDownload
- Support practice policy summary statement-pdf 411kBDownload
- Tackling anti social behaviour policy-pdf 2MBDownload
- Tackling anti social behaviour policy summary statement-pdf 353kBDownload
- Tenure policy-pdf 4MBDownload
- Tenure policy summary statement-pdf 390kBDownload
- Welfare funds policy summary statement-pdf 258kBDownload
Transparency
- Transparency home
- How your money is spent
- Financial reports and annual review
- Our approach to pay
- Policies
- Environmental, social and governance
- Scotland Freedom of Information
- Modern slavery statement
- How we manage your data
- Our Data Protection Officer
- Privacy policy
- Cookie policy
- Website terms of use
- Website accessibility statement
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Successes, progress and challenges
If you're interested in our successes, progress and challenges then our annual review and financial statements are a good place to start.
Your data
Find out about our cookie policy, privacy policy and our Data Protection Officer.