Policies
Our approach to providing services and the standards people can expect from us are set out in our policies.
Here you can find summaries of some of our main policies that affect customers and other people connected with our services. Drop us an email if you have any questions about these or you can’t find the policy you are looking for.
You might also want to see our privacy notice and cookie policy
- Allocations policy-pdf 1MBDownload
- Allocations policy summary statement-pdf 267kBDownload
- Arrears management policy summary statement-pdf 273kBDownload
- Communities and neighbourhood management policy-pdf 2MBDownload
- Clinical governance policy summary statement-pdf 75kBDownload
- Communities and neighbourhood management policy summary-pdf 373kBDownload
- Complaints, compliments and comments policy summary statement-pdf 255kBDownload
- Complaints, compliments and comments policy-pdf 1MBDownload
- Damp and mould summary statement-pdf 639kBDownload
- Data governance policy summary statement-pdf 377kBDownload
- Data protection policy summary statement-pdf 182kBDownload
- Domestic abuse policy summary-pdf 191kBDownload
- Domestic abuse policy-pdf 2MBDownload
- Environmental policy-pdf 745kBDownload
- Equity, diversity, inclusion and belonging policy summary statement-pdf 255kBDownload
- Factoring policy summary statement-pdf 296kBDownload
- Fraud, Tax Evasion and Bribery Prevention, Detection and Response Policy-pdf 166kBDownload
- First come, first served resales allocation policy-pdf 213kBDownload
- Health and safety policy summary statement-pdf 233kBDownload
- Homeownership policy summary statement-pdf 261kBDownload
- Managing unacceptable behaviour policy-pdf 2MBDownload
- Person centred service delivery policy-pdf 1MBDownload
- Property management policy summary statement-pdf 64kBDownload
- Rent setting policy summary statement 2024-pdf 235kBDownload
- Safeguarding policy summary statement-pdf 169kBDownload
- Safeguarding policy-pdf 2MBDownload
- Support practice policy summary statement-pdf 435kBDownload
- Service charge policy summary statement-pdf 440kBDownload
- Tackling anti social behaviour policy-pdf 234kBDownload
- Tackling anti social behaviour policy summary statement-pdf 131kBDownload
- Tenure policy summary statement-pdf 242kBDownload
- Tenure policy-pdf 2MBDownload
- Welfare funds policy summary statement-pdf 267kBDownload
- Surplus income requirements for property resales policy-pdf 202kBDownload
Transparency
- Transparency home
- How your money is spent
- Financial reports and annual review
- Tenant Satisfaction Measures
- Our approach to pay
- Policies
- Environmental, social and governance
- Scotland Freedom of Information
- Modern slavery statement
- How we manage your data
- Our Data Protection Officer
- Privacy policy
- Cookie policy
- Website terms of use
- Website accessibility statement
- Scottish rent consultation
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Successes, progress and challenges
If you're interested in our successes, progress and challenges then our annual review and financial statements are a good place to start.
Your data
Find out about our cookie policy, privacy policy and our Data Protection Officer.