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Helping us to understand your needs

Letting us know you have cultural, religious or other needs means we're able to take your needs into account the next time you contact us.

We want to make sure that when we contact or visit you, we do it in a way that's right for you

We can do things differently for you if you tell us what you need.

For example, if mobility is a bit tricky, we'll make sure to give you extra time to answer the door. Or if you don't want a lone male or female visitor, we won't come alone.

It's helpful for us to know if you, or someone in your household:

  • Has mobility issues

  • Is hard of hearing
  • Has a disability

  • Has a mental health illness

  • Has a learning disability

  • Is socially isolated
  • Can not read or write

  • Does not speak English as their first language

  • Wants us to remove our shoes when entering their home

These are some examples. If there's something not included that would help, please also let us know.

Fill in the form below, and we'll update your contact details with the information. This way, we'll be well-prepared the next time you contact us.

Please note: this new information won't be included in any requests you have already logged. For instance, our repair team might not be aware of a need while handling an existing repair.

Letting us know your cultural, religious or other needs

Complete the online form so we're able to take your needs into account the next time you contact us.

Do you need specialist help?

We might have a service that can help you. We offer different levels of specialist support across health, social care, and housing services to thousands of customers every year.

Extra help from your energy provider

The Priority Services Register is a free support service to help people in vulnerable situations. It could provide extra help, like large print bills, or more support during a power cut.

Tell us about the Home Group customer who requires extra support or has other needs

That could be you, someone in your household, a neighbour or friend.

All fields marked with * are required.

This is sometimes called your tenancy reference number. It's normally eight digits long and you can find it on My Home Account, annual rent statement, rent statement, service charge letter, rent update letter or direct debit letter.

Some examples include physical or mental disability, you do not wish a lone man or woman to visit your home, or English is not your first language.

I consent to my submitted data being collected and stored. Please refer to our terms of use, privacy policy and cookie policy for more information.

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The information we receive from this form is anonymous. This means we can't get back in touch. If you need our help, please get in touch.