Helping us to understand your needs

We can do things differently for you if you tell us what you need.

For example, if mobility is a bit tricky, we'll make sure to give you extra time to answer the door. Or if you don't want a lone male or female visitor, we won't come alone.

It's helpful for us to know if you, or someone in your household:

• Has mobility issues

• Is hard of hearing

• Has a disability

• Has a mental health illness

• Has a learning disability

• Is socially isolated

• Can not read or write

• Does not speak English as their first language

• Wants us to remove our shoes when entering their home

These are some examples. If there's something not included that would help, please also let us know.

Fill in the form below, and we'll update your contact details with the information. This way, we'll be well-prepared the next time you contact us.

Please note: this new information won't be included in any requests you have already logged. For instance, our repair team might not be aware of a need while handling an existing repair.