Welcome to Home Group

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Get in touch

Get in touch

We're here to help and there's lots of ways to contact us.

Image: Get in touch

1. What would you like to know more about?

2. Select from the options

3. Ways to get in touch

Step 1

What would you like to know more about?

Select from the options below

  • Pay my rent

  • Maintenance and repairs

  • Tenancy

  • Anti-social behaviour

  • Find a home

  • Working with us

  • Care and clinical support

  • Careers

  • Complaints and compliments

  • Media centre

Step 2

Select from the options

Select from the options below

Go Back

  • I want to pay my rent online

  • I am looking for payment options

  • I am finding it difficult to pay my rent

  • I am a homeowner wanting to make a payment

  • I want to know how Coronavirus is impacting repairs

  • I am looking to get a repair

  • I want to follow up a repair

  • I am a homeowner

  • I want to make a change to my home

  • I am looking for information about my tenancy

  • I need a tenancy reference

  • I want to add or remove someone from my tenancy

  • I am looking to report anti-social behaviour

  • I want to know more about anti-social behaviour

  • I am looking for a home to rent

  • I am looking for a home to buy

  • I am looking to become a supplier

  • I am a development partner

  • I am a customer

  • I am a commissioner looking to work with you

  • I am a commissioner looking for information

  • I am a customer looking for specialist support services

  • I am looking for a job

  • I want to make a complaint

  • I want to give a compliment

  • I am looking to speak to the media team

Step 3

Ways to get in touch

Select from the options below

Go Back

Opening times

Contact our customer service team

Update: Our lines are very busy at the moment. At times it could take up to 25 minutes to speak with our team. You might find it quicker to send us an email or fill in our contact form.

Our customer service centre is open:

Monday - Friday: 7am - 8pm

Saturday: 8am - 12noon

Call us any time to report an emergency repair.

Reporting repairs

Our lines continue to be busy as we prioritise emergencies following Storm Arwen. Thanks for your patience. You might find it quicker to report non-urgent requests by sending us an email or filling in our contact form. We are actioning these requests within five working days.

Call us

If you have an urgent enquiry then our customer service team are here to help.

Call wait times may be a little longer than usual at the moment.

Send us an email

Email our customer service team at contactus@homegroup.org.uk and we'll be back in touch.

Fill in a contact form

For less urgent issues, complete a contact form and we will get back to you.

Office maps

Find your local office

Head office

2 Gosforth Park Way, Newcastle Upon Tyne, Tyne and Wear, NE12 8ET Call: 0845 155 1234

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Edinburgh

20 Harvest Road, Newbridge, Edinburgh, EH28 8LW Call: 0131 335 6810

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London

33 Farringdon Road, London, EC1M 3JF Call: 020 7430 1168

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