Information system transition analyst
Our service desk team help colleagues with IT technical issues. Find out what skills and experience we're looking for.
You might already have useful transferable skills, such as great customer service. Meet Yvette who started her career at Home Group as a support coordinator in one of our supported living facilities and is now an information system transition analyst.
Q and A with Yvette: information systems transition analyst
How did you begin your career?
My career started in a customer service call centre in the energy industry. I started in an adviser role. Over 20 years I worked in complaints, management and finally an operation readiness role. This covered project and standard operating procedure, governance and mailing and marketing campaigns.
When I came to Home Group I was a support coordinator in one of our supported living facilities. I did this for two years until I applied for the information systems transition analyst role I'm in now.
What are your main responsibilities as an IS transition analyst?
The main part of my role is preparing the IS service desk for any process changes or new ways of working.
Transition analysts complete all governance requests. We are the last line of defence to protect the service desk from any negative impacts. We also call out any potential risks to the business.
What is essential to be successful in this role?
You must be able to build strong working relationships with your stakeholders. You should also be able to think outside the box and be accountable for your actions. You must be confident to call out any risks to the business. Being open to feedback is also important so that you can improve in future.
What advice would you give someone who is considering this career?
Take the leap of faith and believe in yourself. Transition is a very varied role, you can apply your skills and learn a lot. I am upskilling in Service Asset and Configuration Management at the moment. This is an ideal place to learn more which will support my future career goals.