Status

In Greater London our responsive and voids contractor, Breyer, have confirmed today, (3rd of April), that they have gone into administration.

As a result:

• Axis will carry out emergencies whilst we work on the repair backlog and next steps
• Servicing and gas repairs that need to be carried out by law, will not be impacted. These will be done by Gas Call
• Routine repairs may take longer than usual. We will be in touch when a contractor has been allocated your job

We are really sorry about the impact this has caused and appreciate your patience. We will keep you up to date on what happens next.

Our current wait time on our phone line is five minutes.

Skip the call queue:

• Online contact forms: Complete our online form and we will be back in touch within one working day.
• Our live chat service is also available from 10am - 4pm, Monday - Friday.

We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.