Status

Calls are being answered in around seven minutes. 

Skip the call queue:

• Online contact forms: Complete our online form and we will be back in touch within three working days
• Our live chat service is also available from 8am - 4pm, Monday - Friday

An amber heat alert is in place across parts of England from the 13th August. The highest temperatures will be in parts of the east, southeast and the Midlands, where 37 or even 38 Celsius could be reached.

Read our latest blog on how to keep cool during the warm weather and staying safe in wildfires and drought.

You can also find additional advice below:

• NHS guide to coping in hot weather
• British Red Cross guidance on first aid for heat exhaustion
• Metro guide to keeping your home cool in a heatwave
• NHS guidance on keeping your baby safe in the sun

Our phone lines might become extremely busy, so the quickest way to report a repair or make a payment is online.

From Monday 27th October 2025, a new law came into force called Awaab’s Law. This law has a phased approach, with more significant risk of harm hazards being rolled out in 2026/27. Find out what it means for you in our latest blog post from Paul, our executive director of repairs and maintenance.