Our status page provides up-to-date information about the status of our services.

Website maintenance on Thursday 7 December 2023

On Thursday 7 December our website will be down between 7 - 8 am. If you need to report an emergency repair during this time you can still call 0345 141 4663.

Contacting our customer service team for w/c 4 December 2023

Our current response times when you need to get in touch are:

  • Calling us: For urgent enquiries our customer service team are here to help. The current call wait time is 8 minutes. Thank you for your patience.
  • Emailing us: Email the team at and you will hear back within 3 working days.
  • Online contact forms: Complete a contact form and we will be back in touch within 3 working days.

Find out how to contact us, including Live Chat at get in touch.

Weather update (Friday 1 December)

Due to the recent weather, it might take a little longer than normal to get in touch with us. Our current call wait time is 5 minutes. We appreciate your patience.

If you need to reach us for a non-emergency, here's how to skip the call queue and get in touch:

Non-emergency repairs

Payments and check the status of your repair

General enquiries

Repairs update (updated w/c 16 October 2023)

We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.

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