Our status page provides up-to-date information about the status of our services.

Improvements to our phone lines from Wednesday 28 November 2023

From Wednesday 28 November 2023 you might notice a change when you call our 0345 customer service number. We will ask customers the standard identification questions before speaking to the team.

Find out more about the improvements to our phone lines in our latest blog, but don't forget, it's really easy to speak to our customer service team through live chat.

Contacting our customer service team for w/c 27 November 2023

Our current response times when you need to get in touch are:

  • Calling us: For urgent enquiries our customer service team are here to help. The current call wait time is 5 minutes. Thank you for your patience.
  • Emailing us: Email the team at and you will hear back within 3 working days.
  • Online contact forms: Complete a contact form and we will be back in touch within 3 working days.

Find out how to contact us, including Live Chat at get in touch.

Repairs update (updated w/c 16 October 2023)

We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.

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