Status

Our status page provides up-to-date information about the status of our services.

Contacting our customer service team (w/c 8 April 2024)

Our current response times when you need to get in touch are:

  • Calling us: For urgent enquiries our customer service team are here to help. The current call wait time up to 8 minutes. Thank you for your patience.

If you want to skip the queue there's lots of other ways to get in touch:

Find out how to contact us, including Live Chat at get in touch.

Repairs update (updated w/c 18 December 2023)

We are prioritising emergency and safety-related work at the moment. This means some repairs are taking longer to arrange. You can check the status of your repair on My Home Account. Thank you for your patience.

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