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5 minute read
Resetting your My Home Account password
Written by Aimee Cavener, senior marketing executive
If you’re a regular user of My Home Account, now and again, you will need to change your password. We have received feedback from several customers who struggled with this. We’ve put together a handy step by step guide and a video tutorial to help you.
Step one
Go to the My Home Account log in screen. To reset your password, click ‘reset your password’ underneath the log in button
Step two
Enter the email address that is associated with your My Home Account log in. Take care when entering this, as this is where the verification code will be sent. Click ‘send verification code’.
Step three
You will be taken to a new screen and prompted to add the verification code. You’ll need to open your email inbox to get this code. The code can take a few minutes to arrive as it is sent on behalf of Microsoft.
The email will look like this:
Don't forget to check your junk folder.
Step four
Add the code and press confirm. This will check that your account exists.
Step five
If your account exists, on the next screen, press continue.
Step six
On this screen, you can create your new password. It needs to contain a minimum of eight characters, a number, a mix of lower and uppercase letters and a special character. Once you’re happy, click confirm to change your password. You can now log into My Home Account.