How to spot a scam

Unfortunately, that means scammers are more likely to target you to get you to part with your hard-earned money.  

You might've seen an increase in calls, texts, or emails pretending to be from the government, NHS, or your utility companies. You might also see an increase in emails stating that you've missed a parcel and encouraging you to act now so you don't miss out. These are known as phishing and are all common ways in which scammers can target you.  

Some of the best ways to spot a scam:  

• Check the number or email address the message is sent from. If the message or phone call is from a mobile number or a non-UK number, then chances are it's a scammer.
• Check to see whether the email includes your name or any other personal information. Legitimate emails will use your name, whereas phishing attempts are usually more generic.  
• Take your time. Scammers often want you to act as soon as possible, so their emails might include a countdown or other time constraint to get you to act quickly. Genuine companies will give you the time to consider an offer before purchasing.  
• Watch out for suspicious links. Do not click on something if you are not 100% sure it is genuine. Go to the website directly rather than clicking on suspicious links.
• Check for poor grammar, spelling errors, and off company branding. Most companies are protective of their brand and would not send out important messages with mistakes. This is a typical sign that something is not right.
• Always double-check if you're not sure. Most companies will have a customer helpline that you can call to check if an email or message is genuine.