Our customer promise
Our customer promise makes sure that you can hold us to account on the things that matter most to you.
We promise to...
We know our customers know their communities and neighbourhoods best. So we worked with almost 300 of you nationwide from Somerset to Dundee, to develop our Customer Promise; a set of guiding statements where you can measure how we’re performing and hold us accountable to them.
And they’re not just words – we’ve been achieving some great things alongside you and your communities. Have a read below to find out more.
Provide a safe place to live
Making sure you feel safe at home is our top priority
Deliver a reliable repairs service
Meeting standards for repairs
Care about you
Caring people who make a difference
Help communities grow
Helping local communities thrive
Tell you where your money goes
Making it clear how your rent and service charges are spent
Work together with customers and partners
Improving services and opportunities
We worked in partnership with our customers to develop our customer promise, which is in line with the National Housing Federation’s Together with Tenant’s framework.