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Status

Our status page provides up-to-date information about the status of our services.

Image: Status
Title: Contacting our customer service team (Monday 15 August 2022)

Contacting our customer service team (Monday 15 August 2022)

Our current response times when you need to get in touch are:

Calling us: For urgent enquiries our customer service team are here to help. There is currently no wait time to speak with the team.

Emailing us: Email the team at contactus@homegroup.org.uk and you will hear back within one working day.

Online contact forms: Complete a contact form and we will be back in touch within one working day.

Find out all the ways to contact us, including Live Chat at get in touch.

Repairs update

Title: Repairs update (Monday 15 August 2022)

Repairs update (Monday 15 August 2022)

We are prioritising emergency and safety-related work at the moment. There is also a shortage of certain materials. Together this means some repairs are taking longer to arrange. Customers who have reported a repair are being updated by text. If you have logged a repair we will be in touch. Thanks for your patience.

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