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Your tenancy

Service charges

Find out what service charges are and why you need to pay them.

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Your service charge covers the cost of the services we provide to keep your home and surrounding area in tip-top condition. You pay it in addition to your rent.

Your tenancy agreement will tell you what exactly your service charge will cover, but in general it might include:

  • Gardening and grass cutting in communal (shared) gardens
  • Cleaning communal (shared) areas, stairs and car parks
  • Lighting communal (shared) areas
  • Maintaining door entry systems and other safety features
  • Window cleaning in communal (shared) areas
  • Maintaining communal (shared) lifts so they’re clean and working properly
  • Litter picking in the communal (shared) areas or outside
  • A management fee (to cover the cost of administering the services provided)

We review your service charge every year. If the amount you pay changes, we’ll always send you a letter to let you know first.

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