All our customers expect high standards from us with some customers experiencing differences in the way we manage their repairs according to their tenancy agreement. If you are a Mid Market Rent customer, that’s someone with a private residency tenancy, then we’ll ensure your home meets with the Repairing Standard. If you’re not sure this applies to you then have a quick look at your tenancy agreement.
We ensure that your home meets the Repairing Standard which are as follows:
- The property will be wind and water tight and in all other respects reasonably fit for people to live in.
- The structure and exterior (including drains, gutters and external pipes) will be in a reasonable state of repair and in proper working order.
- Installations for supplying water, gas and electricity and for sanitation, space heating and heating water will be in a reasonable state of repair and in proper working order.
- Any fixtures, fittings and appliances that we provide (we generally provide a cooker, washing machine and fridge freezer) which will always be in a reasonable state of repair and in proper working order.
- Your home will have a satisfactory way of detecting fires and for giving warning in the event of a fire or suspected fire.
- Your home will have satisfactory provision for giving warning if carbon monoxide is present in a concentration that is hazardous to health. If you believe that your home does not meet that standard, an application can be made to the First-tier Tribunal for Scotland (Housing and Property Chamber) for a decision on whether or not we are complying with that duty.
As part of your agreement your property will come with white goods (such as a washing machine fridge/freezer) blinds and flooring covers. The cost of repairing these items is included in your rent and service charges.
What if I’m not happy with my repairs service?
If you are a Mid Market Rent customer, that’s someone with a private residency tenancy agreement, then The First-tier Tribunal for Scotland (Housing and Property Chamber) deals with rent or repairs issues in a private tenancy, and what the terms of the tenancy should be. You can make an application to the first-tier tribunal if we don’t give you:
- A written copy of all the terms of your tenancy (or any other information we have a duty to provide you)
- A document explaining any updated terms of your tenancy, within 28 days of the change
- The specified information relating to your tenancy terms
- You can contact the First-Tier Tribunal by: Post - 4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB. Telephone - 0141 302 5900. Online www.housingandpropertychamber.scot