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Understanding rent changes

Had a letter from us about a change to your rent? Find everything you need to know here.

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Understand rent changes FAQs

Understand your rent changes FAQs

The money we get from rent payments is used to fund the services we provide. Without it, we can’t do what we do. So for us to be able to keep helping people, it’s really important that we get rent charges right. We re-invest the rent that you pay by delivering on our customer promise, supporting our communities and maintaining and improving our homes.

Take a look at some frequently asked questions below to help you understand why your rent might be changing.

Looking for money advice?

Many of us struggle to manage our money, but there’s plenty of advice out there to help. Visit our benefits and money advice pages to help you understand the benefits you could claim and make the most of the money you have coming in.

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Make a payment

It's quick and easy to pay your rent online.

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Help with payments

If you’re going through a difficult patch talk to us. We can help get your finances back on track.

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Your rent statement explained

Your rent statement explained, step by step.

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