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Payments

Struggling to pay

Worried about falling behind with your rent payments?

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Coronavirus has left people finding things really tough. You might be concerned about paying your rent or worried about your mental health. If that sounds like you then please visit our Coronavirus update page for useful information to support you during this difficult time.

Do you find it difficult to pay your rent?

If you’re struggling to make ends meet, we’re here to help you get back on track in any way we can.

Our trained team of advisors are here to give you the help and support you need. The sooner you talk to us, the sooner we can help.

Do you receive housing benefit or Universal Credit?

If you’re finding it hard to keep up with your rent payments, you need to make sure you’re claiming everything you’re entitled to. It could be what makes the difference between being able to pay your rent on time or not.

Benefits can pay for all or part of your rent depending on a number of different things. To find out how much you could claim, use our free benefit calculator or contact your local authority using the government’s housing benefit information.

If you need to make a new benefit claim to help pay your rent, you’ll probably need to apply for Universal Credit. This is a new system that has replaced a number of benefits for most people, including housing benefit.

If you already get housing benefit, don’t worry - you’ll carry on getting it as normal. But if you have a change in your life, like moving in with a partner or having a baby, you might need to make a new claim for Universal Credit instead.

Talk to us

Our trained team of advisors are here to give you the help and support you need. The sooner you talk to us, the sooner we can help.

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Make a payment

It's quick and easy to pay your rent online.

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Your rent statement explained

Your rent statement explained, step by step.

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Changes to my rent

Whether your rent has gone up or down, we’ll explain why.

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