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Maintenance and repairs

Follow up a repair

You've reported a repair. Here's what happens next.

Image: Follow up a repair

Check the status of your repair

Keep up-to-date with the status of your repair by creating a new account or sign in to My Home Account.

Once you've reported your repair, it may take up to three days to show in My Home Account. We'll email you when we've received the details of the new repair.

What happens next with my repair?

Covid update: Our team is still carrying out repairs but the current restrictions mean that we’re prioritising emergency and safety work. Other repairs could take up to 12 weeks to complete.

Emergency repair

We aim to have a contractor with you in six hours of you contacting us and complete the repair in 24 hours.

If the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow-up non-emergency repair is needed (for example, plastering).

Non-emergency

Once you've reported a repair, we'll contact you to confirm your repair. Our contractors will then text you to confirm the appointment.

There's no need to report it again through a different method. This may duplicate your enquiry and cause a delay

Join us on Live Chat or get in touch if you need to contact us about your repair.

Your repair status

You can check the status of your repair by creating a new account or sign in to My Home Account.

Once you've reported your repair, it may take up to three days to show in My Home Account. We'll email you when we've received the details of the new repair.

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