Maintenance and repairs
Follow up a repair
You've reported a repair. Here's what happens next.
What happens next with my repair?
Update: We are prioritising emergency and safety-related work at the moment. There is also a shortage of certain materials. Together this means some repairs are taking longer to arrange. Customers who have reported a repair are being updated by text. If you have logged a repair we will be in touch.
We aim to have a contractor with you in six hours of you contacting us and complete the repair in 24 hours.
If the repair is complex we may need to come back to complete it. Or we may need to return to follow up with a non-emergency repair (for example plastering).
Once you've reported a repair, we'll contact you to confirm your repair. Our contractors will then text you to confirm the appointment.
There's no need to report it again through a different method. This may duplicate your enquiry and cause a delay
Join us on Live Chat or get in touch if you need to contact us about your repair.
Your repair status
You can check the status of your repair by creating a new account or sign in to My Home Account.
You can check your repair on My Home Account 24 hours after you report it.
It’s always been a quick service when asking for a repair, and it was nice to get some notice before the contractors arrived.