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Maintenance and repairs

Follow up a repair

You've reported a repair. Here's what happens next.

Image: Follow up a repair

Coronavirus update

For the health and well-being of our colleagues and contractors, we have made the difficult decision to move to carrying out emergency repairs only for the near future.

Customers can still log non-emergency repairs with us, and we will be in touch to discuss the best time to complete these. We are not able to provide timescales for this at the moment.

Read our Coronavirus update to find out more information.

I've reported an emergency repair. What happens next?

If your repair is an emergency, we aim to have a contractor with you in six hours of you contacting us and we aim to have the repair completed in 24 hours. When we come out, if the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow up non-emergency repair is needed (for example, plastering).

Get in touch

If you need to contact us join Live Chat or call us on 0345 141 4663.

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