We use cookies

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Cookie Policy.

Skip to content

Maintenance and repairs

Follow up a repair

You've reported a repair. Here's what happens next.

Image: Follow up a repair

Check the status of your repair

Keep up-to-date with the status of your repair by creating a new account or sign in to My Home Account.

You can check your repair on My Home Account 24 hours after you report it.

What happens next with my repair?

Update: We are prioritising emergency and safety-related work at the moment and there is a national shortage of certain materials, which means some repairs are taking longer to arrange. Customers who have reported a repair are being updated by text. If you have logged a repair we will be in touch.

Emergency repair

We aim to have a contractor with you in six hours of you contacting us and complete the repair in 24 hours.

If the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow-up non-emergency repair is needed (for example, plastering).

Non-emergency

Once you've reported a repair, we'll contact you to confirm your repair. Our contractors will then text you to confirm the appointment.

There's no need to report it again through a different method. This may duplicate your enquiry and cause a delay

Join us on Live Chat or get in touch if you need to contact us about your repair.

Your repair status

You can check the status of your repair by creating a new account or sign in to My Home Account.

You can check your repair on My Home Account 24 hours after you report it.

Help us improve our website. Did you find this web page useful?

Thank you for your anonymous feedback about our website. If you need help with a non-website issue please use our get in touch option.

Please add your comments below: