We use cookies

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Cookie Policy.

Skip to content

Maintenance and repairs

Follow up a repair

You've reported a repair. Here's what happens next.

Image: Follow up a repair

I've reported an emergency repair. What happens next?

If your repair is an emergency, we aim to have a contractor with you in six hours of you contacting us and we aim to have the repair completed in 24 hours. When we come out, if the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow up non-emergency repair is needed (for example, plastering).

Get in touch

If you need to contact us join Live Chat or call us on 0345 141 4663.

Help us improve our website. Did you find this web page useful?

Thank you for your anonymous feedback about our website. If you need help with a non-website issue please use our get in touch option.

Please add your comments below: