Follow up a repair

I've reported an emergency repair. What happens next?

If your repair is an emergency, we aim to have a contractor with you in six hours of you contacting us and we aim to have the repair completed in 24 hours. When we come out, if the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow up non-emergency repair is needed (for example, plastering).