Check your boiler is working at least once a week. It’s important to check it even in the summer months, ahead of the cold weather coming back. If it’s not working, report a repair as soon as you can.
DIY and how to guides
How to look after a boiler
Your boiler is one of the most important things in your home. Here are a few things you can do to try make sure it’s working when you need it.
How can I look after my boiler?
Step one
Step two
If you have a pay as you go gas or electricity meter, try to make sure you have plenty of credit on it in case it gets cold quickly. If your gas or electricity won’t come on, remember to check you’re definitely in credit before you report a repair.
Step three
Be aware of gas safety checks. We perform gas safety checks once a year, which can help us spot any problems with your boiler. These checks are really important to keep you safe and legally we have to perform them. Bear in mind that we’ll need to be able to access your home in order to perform the check. You can expect to receive a letter 12 weeks before these checks are due with more information. Find out more about gas safety.
Report a repair
Tell us about the problem you’d like to fix using our simple online decision tool.
I need to fix an issue
Do you have an emergency?
Emergencies are situations that are potentially dangerous or a serious risk to health. Find out how to contact us in an emergency.
Emergency information