Dealing with anti-social behaviour

Graffiti can be considered vandalism if it damages public or private property and should be reported.

What you can do

• If the graffiti has happened on our property or development report ASB online

If you would like to chat to us about any issues, call us on 0345 141 4663 or speak to us on live chat.

Fly tipping is the illegal dumping of waste or rubbish in places where it is not allowed, instead of using the right ways to get rid of it. such as taking it to your local waste and recycling centre, or arranging collection of larger items from the council.

Dumping waste or rubbish in public areas or on roadsides can be bad for the environment, animals, and can make the area dirty.

Fly-tipping is illegal and could lead to penalty notices and fines.

How to report fly tipping

If fly-tipping has happened on our property or development, report it directly to us:

• Report anti-social behaviour online
• Call us on 0345 141 4663
• Speak to us on live chat
• Tell your support worker or housing manager

If fly-tipping has happened on public land and not Home Group property, you should report it directly to your local council.

This can include anything from harassment, to hate speech, hate crimes and threats. These are usually considered a criminal offence and should be reported to the police.

In an emergency

• Call the police on 999

If it's not an emergency

• Report the crime to the police first by calling 101 or reporting it online
• This includes hate crimes, which must be reported to the police so they can be recorded and tracked nationally

After reporting to the police

• Report the issue to us
• We will need the name of the police office, an incident report number and telephone number
• By reporting the incident to us, we can work with you and the police to provide support and help progress the case

Reporting information anonymously 

• If you are not the victim but have information about a crime, you can report it anonymously to Crimestoppers
• Crimestoppers cannot take reports from victims, as they do not collect personal details

This can include anything from assault, hate crimes to sexual offences. This is usually considered a criminal offence and should be reported to the police.

In an emergency

• Call the police on 999

If it's not an emergency

• If you are in immediate danger, phone the police on 999
• Report the crime to the police first by calling 101 or reporting it online
• This includes hate crimes, which must be reported to the police so they can be recorded and tracked nationally

After reporting to the police

• Report the issue to us
• We will need the name of the police office, an incident report number and telephone number
• By reporting the incident to us, we can work with you and the police to provide support and help progress the case

Reporting information anonymously 

• If you are not the victim but have information about a crime, you can report it anonymously to Crimestoppers
• Crimestoppers cannot take reports from victims, as they do not collect personal details

The dealing of drugs is a serious criminal offence and needs to be reported to the police.

Drug consumption and the related problems, such as noise, violence, or property damage is anti-social behaviour and should also be reported.

What you can do

Report any non-emergency issues to:

• The police on 101
• Crimestoppers online
• Or by calling 0800 555 111

Phone the police on 999 if you or someone else is at immediate risk.

If you contact the police, please let us know by:

• Reporting ASB and nuisance noise online
• Calling us on 0345 141 4663

We will need the name of the police office, an incident report number and telephone number. By reporting the incident to us, we can work with you and the police to provide support and help progress the case.

People gathering is not considered anti-social behaviour unless the gatherings are ongoing, causing you harm or they are breaking the law. If this is the case, it should be reported.

What you can do

Report ASB online - if it is a repeat gathering on Home Group property

Report any non-emergency issues to:

• The police on 101
• Crimestoppers online
• Or by calling 0800 555 111

Phone the police on 999 if you or someone else is at immediate risk.

If you contact the police, please let us know by:

• Reporting ASB and nuisance noise online
• Calling us on 0345 141 4663

We will need the name of the police office, an incident report number and telephone number. By reporting the incident to us, we can work with you and the police to provide support and help progress the case.

If a dogs barking is excessive, persistent, and disruptive and the barking is causing harm or distress, it will be considered anti-social behaviour and needs to be reported.

What you can do

• If you feel safe to do so, speak with your neighbour as they may not realise the barking is causing an issue
• Contact your local council and make a noise complaint. They will contact us if they have further welfare concerns
• Contact the RSPCA if you think the animal may be neglected or in danger

If you would like to speak to us about any issues, call us on 0345 141 4663, or speak to us on live chat.

Graffiti can be considered vandalism if it damages public or private property and should be reported.

What you can do

• If the graffiti has happened on our property or development report ASB online

If you would like to chat to us about any issues, call us on 0345 141 4663 or speak to us on live chat.

Fly tipping is the illegal dumping of waste or rubbish in places where it is not allowed, instead of using the right ways to get rid of it. such as taking it to your local waste and recycling centre, or arranging collection of larger items from the council.

Dumping waste or rubbish in public areas or on roadsides can be bad for the environment, animals, and can make the area dirty.

Fly-tipping is illegal and could lead to penalty notices and fines.

How to report fly tipping

If fly-tipping has happened on our property or development, report it directly to us:

• Report anti-social behaviour online
• Call us on 0345 141 4663
• Speak to us on live chat
• Tell your support worker or housing manager

If fly-tipping has happened on public land and not Home Group property, you should report it directly to your local council.

This can include anything from harassment, to hate speech, hate crimes and threats. These are usually considered a criminal offence and should be reported to the police.

In an emergency

• Call the police on 999

If it's not an emergency

• Report the crime to the police first by calling 101 or reporting it online
• This includes hate crimes, which must be reported to the police so they can be recorded and tracked nationally

After reporting to the police

• Report the issue to us
• We will need the name of the police office, an incident report number and telephone number
• By reporting the incident to us, we can work with you and the police to provide support and help progress the case

Reporting information anonymously 

• If you are not the victim but have information about a crime, you can report it anonymously to Crimestoppers
• Crimestoppers cannot take reports from victims, as they do not collect personal details

This can include anything from assault, hate crimes to sexual offences. This is usually considered a criminal offence and should be reported to the police.

In an emergency

• Call the police on 999

If it's not an emergency

• If you are in immediate danger, phone the police on 999
• Report the crime to the police first by calling 101 or reporting it online
• This includes hate crimes, which must be reported to the police so they can be recorded and tracked nationally

After reporting to the police

• Report the issue to us
• We will need the name of the police office, an incident report number and telephone number
• By reporting the incident to us, we can work with you and the police to provide support and help progress the case

Reporting information anonymously 

• If you are not the victim but have information about a crime, you can report it anonymously to Crimestoppers
• Crimestoppers cannot take reports from victims, as they do not collect personal details