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Repairs information for homeowners in England

Repairs information for leasehold, shared ownership and freehold customers.

Image: Repairs information for homeowners in England

Repairs introduction

In England, if you own all or part of your home on a leasehold or shared ownership basis, then you are one of our leasehold customers. Read on for information about how we manage repairs for leasehold customers.

Repairs information FAQs

This information is for homeowners in England. If you rent a home from us please visit our maintenance and repairs pages.

Buildings and contents insurance FAQs

If you are a homeowner in England our FAQs will help you understand your buildings insurance and what you need to know and do if you have to make a claim.

Can't find what you're looking for?

Our leasehold team are here to help. Drop them an email and they'll get back in touch with you.

Aftercare FAQs

All about aftercare - when something needs fixing in your new home

We want to make sure you love your new home but sometimes there are a few things that need our attention. We call these defects.

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