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Repairs information for homeowners in England

Repairs information for leasehold, shared ownership and freehold customers.

Image: Repairs information for homeowners in England

Repairs introduction

In England, if you own all or part of your home on a leasehold or shared ownership basis, then you are one of our leasehold customers. Read on for information about how we manage repairs for leasehold customers.

How to report a repair if you are a customer who rents their home from us

The information on this page is for customers who own all or part of their home. If you rent a home from us then visit the maintenance and repairs area to report a repair.

Aftercare: If you've bought a new home from us and are looking for aftercare visit the Persona Homes website.  Persona Homes is part of the Home Group family and our colleagues can help you settle in to your new home.

Report a repair

Homeowners can report a repair that's our responsibility here.

Repairs information FAQs

This information is for homeowners in England. If you rent a home from us please visit our maintenance and repairs pages.

Update: We are prioritising emergency and safety-related work at the moment and there is a national shortage of certain materials, which means some repairs are taking longer to arrange. Please keep logging repairs, we're doing our best to get back to business as usual.

Buildings and contents insurance FAQs

If you are a homeowner in England our FAQs will help you understand your buildings insurance and what you need to know and do if you have to make a claim.

Alterations and improvements FAQs

Can't find what you're looking for?

Our leasehold team are here to help. Drop them an email and they'll get back in touch with you.

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