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Compliments and complaints

Compliments and complaints

Hearing what you think really matters to us.

Image: Compliments and complaints

If you’re not happy with something we’ve done, your first step should be to give us some feedback.

Give us your feedback

Sometimes, you might just want to tell us about your experience by giving us your views or suggestions. We treat this as feedback and you can give this in the following ways:

We'll do everything we can to put things right...

...But if you feel this hasn't happened you may want to make a complaint. We take complaints seriously and would never treat you less favourably as a result of what you've told us.

All about our complaints process

Useful contacts

Have we made your day

If we’ve put a smile on your face then we’d love to hear about it! Please complete this online form or write a review on Trustpilot, an independent reviews website.

Help us improve our website. Did you find this web page useful?

Thank you for your anonymous feedback about our website. If you need help with a non-website issue please use our get in touch option.

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