Joyce, 80, Essex

“I had to leave my old home in Romford because, now I’m 80, I could no longer climb up the hill to it.  

“As soon as I saw Queenswood House I knew I’d be happy there – the whole place is lovely, comfortable, friendly and warm.

“The gardens are my favourite park – they’re calm and lovely to sit in when the weather is nice.

“I’ve not been here very long but the neighbours couldn’t be friendlier and there’s always someone to talk to in the communal areas.

“Buying it was pretty straightforward – although when the solicitors weren’t talking to each other I called Susanna at Home Group and she sorted it out for me.

“I wish I’d done this five years ago when my husband passed away – but pleased I made the decision to move when I did.

“My daughter has already told her mother-in-law about the place and she’s looking into getting a flat here.”