How your application is assessed

We take several criteria into account when deciding which 'band' your housing need falls into. We base this on the information you provide in your application.

When we assess your application, we look at a number of things to decide your level of housing need.

We use the Department for Work and Pensions’ (DWP) room size criteria for social housing tenants. If you want to live in a property with more bedrooms than you’re eligible for under these rules, we will look at your household circumstances and local housing situation and make a decision about your application on a case by case basis.

We carry out affordability assessments to prevent customers from suffering financial hardship and to make sure that social housing is suitable. If this assessment shows it’s not suitable for your needs, we will discuss housing options with you.

Home Group has the right to reject, suspend or exclude applicants.

If your application is accepted, we will tell you which band you are in and you will be placed on our waiting list. When properties become available, applicants are contacted in order of banding (priority) and the date the application was approved. Before any offer of accommodation can be made, we will conduct a pre-tenancy interview with you to confirm your details.

You can find out more about eligibility, bands and assessment in our Referrals and Allocations Policy, available on our policies page. You can request a housing application by contacting the customer contact centre.