We understand this is a really difficult situation for some of our customers. Our team are on standby to help you with this and make sure you get the support you need.
To help, we’ve introduced some new policies and advice. You might be able to pay less for a while. Although you will still have to pay the balance at a later date, we will set a sensible repayment agreement with you and you can be confident that this situation will not affect your tenancy with us.
Our Housing Managers are contacting customers directly to discuss what you need but they might not manage to reach everyone so don’t hesitate to call us.
If you need to speak to us more urgently, call our team on 0345 141 4663 so that we can discuss your circumstances and help put in place the things you need to lessen any concerns you have about paying your rent.
If you can’t pay your rent or service charge because you normally go out to pay it, and you’re currently in isolation, call the team on 0345 141 4663.
If you have any questions about benefits, please visit the government Help to Claim service.