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Get in touch
We're here to help and there's lots of ways to contact us.
1. What would you like to know more about?
2. Select from the options
3. Ways to get in touch
Step 1
What would you like to know more about?
Select from the options below
Contacting our customer service team
In an emergency: call us 24/7 on 0345 141 4663
For non-emergencies: our lines can be busy at times, so skip the queues and contact us online:
- renters report a repair online or homeowners report a repair
- track your repair and make a payment using My Home Account
Our customer service centre is open:
Monday - Friday: 8am - 6pm
Weekend: Closed
Live chat not currently available
This could be because:
- it's outside our opening hours
- our team are busy helping other customers
- you've not accepted our cookie policy
Call us
If you have an urgent enquiry then our customer service team are here to help.
Call wait times may be a little longer than usual at the moment.
Send us an email
Email our customer service team at contactus@homegroup.org.uk and we'll be back in touch.
Fill in a contact form
For less urgent issues, complete a contact form and we will get back to you.
Letting us know your cultural, religious or other needs
Complete the online form so we're able to take your needs into account the next time you contact us.
Find your local office
One Strawberry Lane
One Strawberry Lane, Newcastle upon Tyne, NE1 4BXView on mapGlasgow
Pavilion 6, 321 Springhill Parkway, Glasgow Business Park, Baillieston, Glasgow, G69 6GAView on mapLondon
Uncommon Liverpool Street, London, EC2M 7PPView on map