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Outreach and community services

Our outreach services empower independence for those with mental and physical health needs by delivering support in the community. We operate a number of community-based services across England. Each service is tailored to the needs of that community and the local commissioners.

What we offer

We operate a number of community-based services across England. Each service is tailored to the needs of that community and the local commissioners.

Our community services offer short term support to customers who need support with their mental and/or physical health and have been identified as benefiting from support to self-manage their health and wellbeing and increase their independent living skills.

The service

Customers could have one or more of the following primary needs:

  • Neurological development disorders, including but not limited to autistic spectrum disorder, Asperger’s syndrome and pervasive development disorder.
  • Physical health needs, including but not limited to physical disabilities, mobility issues, HIV, visual and hearing impairments and other long term conditions
  • Cognitive impairment, including but not limited to dementia
  • Learning disabilities

Customers who access this type of service may also be experiencing other multiple disadvantages related to mental health, emotional wellbeing, drug and alcohol issues, acquired brain injury, high risk behaviours, contact with the criminal justice system, social isolation, poverty and/or abuse.

We support customers to make links to other support services and health and social care agencies, as appropriate.

Key benefits

Improved self-management of their health and wellbeing:

  • Increased social inclusion
  • Improved emotional wellbeing
  • Managing physical health
  • Managing mental health
  • Managing behaviour/lifestyle

Increased independent living skills:

  • Secured and maintaining accommodation
  • Managing money
  • Accessing education, employment and/or training
  • Developing healthy lifestyle skills
  • Managing risk of harm from self/others

Normally, the maximum duration for a customer to be in receipt of support would typically be no more than six months but can exceptionally be adjusted by agreement with the customer and commissioner, to fulfil a specific support need.

Managing mental health in the community

Supporting customers to better manage their mental health and plan their journey to recovery.  Read our Durham community mental health service to discover more.


stat block

Outcomes from our Durham community mental health wellbeing services...


of customers felt that their mental health had improved as a result of our support


of customers found employment


of customers reduced the level of support they need from their GP or hospital


of customers feel they have been supported to be active members of their community


If you're commissioning mental health services, find out how we can work together

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