Supporting our customers financially

Even before Covid and the cost-of-living crisis life wasn’t easy for many of us. Making ends meet for some before these two issues landed was already difficult.

While some people may be getting back to ‘normal’, this isn’t the case for many in social housing. They are still facing very difficult decisions on what they spend their extremely limited and stretched resource on.

Home Group’s Financial Inclusion Team have been a lifeline for many of those customers.

The team are inundated with calls and referrals from people hoping they can get the support that keeps their heads above water.

The team have been working tirelessly to support customers to maximise their income; reduce their outgoings and manage their finances, enabling them to feed their families and heat their homes.

The specialised staff offer free one-to-one support based on a customer’s individual situation.

They can help with:

• Spending and saving money
• Claiming benefits
• Filling in forms
• Challenging benefit decisions
• Universal Credit journal updates
• And much more…

They will look at a customer’s financial situation and offer personalised options. They really care about helping people, as can be seen in their achievements last year.

The team received over 21,500 customer referrals. They supported customers to increase income by over £22.29m, which works out at an average of £4,960 a year, per engaged customer.

They have also managed to obtain over £4.45m in lump sums through benefit backdates, grants for goods or lump sums to help with their financial situation.

Anyone who feels they’d benefit from such support can contact the Financial Inclusion Team via our Customer Service Centre on 0345 141 4663.

You can also get more information by clicking this link:  Home Group | An introduction to our financial inclusion team