
|4 minute read
Offering support where it’s needed most

Steve Heywood, media manager
Providing support for our customers is a key activity within Home Group and takes many forms.
It ranges from helping customers who require support with their finances to enhancing customers’ skills and confidence. Our teams help increase customer income and support their physical and mental wellbeing, as well as helping them gain employment. And lots in between.
Financial Inclusion Team
Home Group’s Financial Inclusion Team have been a lifeline for many customers over the past few years. The team support calls and referrals from people hoping they can get the support they need to keep their heads above water.
The team works tirelessly to support customers to maximise their income, reduce their outgoings and manage their finances.
The specialised staff offer free one-to-one support based on a customer’s individual situation. They will look at a customer’s financial situation and offer personalised options.
Apprenticeships
Our apprenticeship programme continues to deliver for our customers. At the end of March 2024, we were actively supporting 169 apprentices.
Around a third of our apprentices each year are Home Group customers who have been long-term unemployed.
More than 60% of these apprentices tell us that they feel they would not have been offered a job or apprenticeship elsewhere.
To support this, we invest over £1m a year to create these apprenticeships, and more than £200k a year into the training and learning needed for them to succeed.
Home Achievement Programme (HAP)
Another one of our successful schemes which supports customers is the Home Achievement Programme (HAP).
The HAP is Home Group’s unique, specialist training programme, which helps customers to work towards achieving an accredited qualification in a range of areas tailored to their needs.
They key areas the HAP courses focus on are:
- Health and wellbeing
- Employability
- Social responsibility
- Promoting independence
For more information on any of these support areas visit our website www.homegroup.org.uk or call 0345 141 4663
Call us
If you have an urgent enquiry then our customer service team are here to help.
Call wait times may be a little longer than usual at the moment.