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3 minute read
Investing for our futures
Steve Heywood, media manager
Maintaining and improving our customers’ homes is by far one of our biggest priorities.
Within our Customer Promise – our commitment to customers to deliver in the areas that matters most – is the promise to provide a safe place to live.
That is why over the past five years we have increased how much we spend maintaining and improving our homes by 60%.
In 2021, for example, we spent £90m on maintaining our customers’ homes. This year we plan to spend over £150m.
But that’s not the sum total of our annual investment. We invest millions more making our customers’ homes fit for purpose in other ways - such as making them as energy efficient and cost effective as possible.
Only this week we announced that we will be investing £40m to retrofit 3,500 of our customers’ homes. The Government has given us an additional £28m through the Warm Homes Fund to do that.
Every opportunity we get that will help improve our customers’ homes we we’ll take it.
This is just one part of our Customer Promise, which you read more about here: https://www.homegroup.org.uk/about-us/corporate/our-customer-promise