A guide to being a responsible pet owner

They offer companionship, improve wellbeing, and can make a house feel like a home. But owning a pet also comes with important responsibilities, and there are certain rules you have to follow.  

We've put together a simple guide to help you be a responsible pet owner.

Before bringing a pet into your home, you must ask us for permission. This helps us make sure your home is suitable and that pets won’t cause issues for you or others. This applies to:  

• dogs 
• cats
• birds 
• fish 
• other small mammals, like hamsters, guinea pigs, or mice

We'll let you know within 28 calendar days whether you can keep a pet. If permission is denied, we'll clearly explain the reasons. 

As a pet owner, you are responsible for your pet’s health and wellbeing. This includes: 

• providing proper food, water, and shelter 
• keeping your pet safe and free from harm 
• making sure your pet is not left alone for long periods 

Looking after your pet properly is a legal requirement, so it can be a big commitment. You should make sure you understand what it takes to keep your pet happy and healthy. The RSPCA has useful advice on keeping pets. 

Living in a shared community means thinking about others. To avoid problems: 

• keep pets under control at all times 
• keep dogs on a lead in communal areas 
• prevent excessive noise where possible, such as barking 
• clean up after your pet 

If you live in supported accommodation, there may be extra rules for keeping a pet. We will make sure these are fully explained if they apply.

Pets can sometimes cause damage if not managed properly. You are responsible for: 

• preventing damage to your home, furniture, and fittings 
• reporting any repairs as soon as possible 
• covering the cost of repairs if damage occurs 

Remember that any pet that belongs to a child under the age of 16 is the legal responsibility of the parent or adult.  

Responsible ownership means: 

• regular vet care and flea/worm treatments 
• keep your pet clean and healthy 
• make arrangements for care when you’re away. For example, boarding your pet with someone else or having a friend or family member supervise

Our pet policy goes into more detail about what you need to know if you decide to get a pet. 

Owning a pet is a rewarding experience, but it comes with responsibilities. By caring for your pet, respecting your neighbours, and following the guidelines, you can help create a safe and happy environment for everyone.