Couple talking with Home Group colleague

Your tenancy

Here you'll find information about living with us, from owning pets, to service charges, references and how to end your tenancy.

Manage your account online

  • Check your rent and service charge
  • See what payments are outstanding
  • Pay your rent online
  • See the status of your repair

Tenancy agreement

A tenancy is a legal document that explains ours and your responsibilities during the tenancy. Here's some of the most commonly asked questions.

Rules around your tenancy

Questions answered around your tenancy.

Service charges

Find out about service charges, what they cover and why you pay them.

Request a reference

Find out why we need a reference and how you can request one from us.

Mutual exchange

If you're thinking of moving, you might be able to swap homes with someone who also wants a change.

Understanding eviction

Here's some advice if you're worried about the risk of eviction.

Tenancy fraud

Tenancy fraud is when a home is not used by the person (or people) eligible to live in it.

Moving on

What you need to think about when you want to end your tenancy.

Customer holding her child in her home.

I’d definitely recommend Home Group to a friend. Everything has gone really smoothly since we moved into our house

Laura | Home Group customer

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