Ways to get involved

You can scrutinise our performance in rented, supported and leasehold services by joining one of our regional Viewpoint teams across England and Scotland.

You can visit our services and neighbourhoods and talk to the customers who live there to measure how well we’re doing at delivering our customer promise.

You can review and make recommendations to resolve complaints that have exhausted our complaints process.

You can review our complaints performance and make sure we learn and improve from them.

You can raise awareness and challenge stereotypes and stigma by sharing personal stories and experiences at
Life Swap and Role Model sessions; advise us on diversity issues and help with Equality Analysis and training.

We’re passionate about promoting equality, diversity and inclusion and our customers are an important part of this. We’d love you to get involved, whether that’s by sharing your experiences or using your voice for change. 

We want everyone’s voice to be heard and have set up equality and diversity action groups for customers from underrepresented groups. These groups represent:

• Women - Wonder women
• Disability - We are unique and proud
• Multicultural - Do you hear us?
• LGBT Plus - Rainbow roofs
• Learning disabilities - Honest opinion group
• Over 55s
• Men
• Young people

As part of a group, you'd meet every one or two months to share experiences, discuss issues directly with colleagues and other customers and make recommendations on how we can do better.

If you want to get involved or think there's a group that's missing we'd love to hear from you.

You can join our digital customer group by email or via the website and give your views and opinions on
a range of issues from the comfort of your own home anytime, day or night.

You can represent Home Group at conferences and other internal and external events.

You can review health and safety, anti-social behavior and serious incidents and advise how we could have dealt with them better and avoid them in future.

Keep it Short and Simple (KISS) looks at and changes customer-facing documents using our KISS standards or you can join our virtual KISS group and change documents by email.

Help us recruit new staff in ways that work for you.

You can help the engagement team deliver training to colleagues, customers and stakeholders.

Help shape regeneration and the design and development of new schemes and communities.

Being a board member can be really rewarding; you help shape an organisation's future with your ideas. We provide training to help our customers develop the right skills to be a great candidate to join a board, including the Home Group board. We have customer board members on both our Home Group board and our Home Scotland board, making sure our customers are involved right at the top.