"I’m back where it all began for me - Tyneside Foyer – this time not as a customer but as a client services manager"

Scott came to Home Group after spending months on the street when he was 21. He stayed at Tyneside Foyer, our support service for young people, where he remained on and off for four years.

I had ups and downs in that time, but thanks to the support I had it eventually helped me to stabilise, to the point that before I moved out, I was able to secure an apprenticeship with Home Group, working with the Customer Service Centre. 

I did the apprenticeship for a little bit, but to be honest it didn’t suit my skills or experience. Luckily, Home Group was able to help me move my apprenticeship over to working at support services, which I absolutely loved. It’s been a journey since then helping support our customers. Now I’m back where it all began for me - Tyneside Foyer – this time not as a customer but as a Client Services Manager. 

It’s great to be there for pastoral support as well as impactful support programmes like the Home Achievement programme. It really helps me empathise with customers and helps them respond positively. I can be with them at breakfast, and they might say ‘Oh you don’t know what it’s like’ – and I can say I do I was sat in that same seat not that long ago myself.

Scott’s lived experience has helped Home Group adjust its process and procedures in this area to better support its customers.