There are lots of ways our customers can get involved, have their say, and make a real difference to their communities. If you’ve seen something you’d like to get involved with then we'd love to hear from you.
How can I get involved?
You can spend as much or as little time getting involved as you like. It doesn’t matter what experience or skills you have, you can get involved in a variety of different things.
Making a difference
Our yearly impact report sets out how our customers have shaped, changed and influenced the way we work and how well our customer assessors think we are delivering our customer promise.
When you get involved you not only make a big difference to your community, but there's lots of hidden benefits too...
of involved customers feel more confident
of involved customers feel more valued and involved
of involved customers improved their mental health and wellbeing
of involved customers improved their physical health
We worked in partnership with our customers to develop our customer promise, which is in line with the National Housing Federation’s Together with Tenant’s framework.
The more I'm involved with the viewpoint team, the more I learn, and I find it very interesting to see how Home Group is run.
I would never have thought I would ever be able to go out on my own and take part in training - I'm so happy this has given me the confidence to do it!
I really enjoy getting involved, especially doing promise assessments and I get the right support to do it, which is really important to me.
We are proud to be part of the HouseProud pledge pioneer scheme and even prouder to be leading the customer voices group Rainbow Roofs, with 50% of the members being Home Group customers.
Delivering our customer promise
Written by our customers, for our customers, this report looks at how we're delivering services against our customer promise and what we can improve.
Meet our inspirational colleagues and customers...
Read real life stories from our diverse colleagues and customers. Be inspired and learn something new through their life-changing experiences.
The tenant engagement experts
As members of TPAS in England we're committed to tenant engagement.