Customer stories
Discover how customers across our communities are building independence and aspirations with our support. These case studies show what’s possible when people, places and services come together to create positive change.
Supporting customers through retrofit
Read about Queenie's experience of Retrofit. From feeling unsure, to being an advocate. Her experience shaped how we support other customers through the Retrofit process.
Strengthening communities together
Read about Robert's journey which shows how the right support helps people give back. We’ve helped Robert support others through our befriending services, tackling isolation and building confidence.
Customer board members
Meet our customer board members.
Supporting people into work
By recognising potential and providing the right support at the right time, we’ve helped customers like Andy and Katie build their futures through apprenticeships.
How we're performing
Read our Tenant Satisfaction Measures (TSMs) results; a set of 22 performance measurements used by all housing associations. They cover the things that matter most to customers, like repairs, complaints and safety.
Our story from 1935 onwards...
Building homes, independence and aspirations for the last 90 years.
We promise...
Our customer promise makes sure that you can hold us to account on the things that matter most to you.