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Tenant Satisfaction Measures
Find out about our 2026 Tenant Satisfaction Measures that show how we are performing.
What are Tenant Satisfaction Measures?
Tenant Satisfaction Measures are a set of 22 measurements for housing associations like us.
10 of these measures are information that we already track in our organisation to make sure it is running smoothly and safely. The other 12 measures are based on customer research to get their views on how we are performing in key areas.
Our 2026 Tenant Satisfaction Measures
Find out how we performed across repairs, building safety, engagement, complaints and neighbourhood management.
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